Product Expert - Clinical Operations

Veeva SystemsLife sciences software

Source API remote eligibility restrictions: United Kingdom, with ability to work across time-zonesFull-TimeSenior

Salary not disclosed

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Job Details

Languages: English skills (written, verbal, and formal presentations)
Experience: 5+ years working in the Clinical Operations (Clinical Trials) space; 3+ years experience with Veeva Clinical Operations applications is highly recommended
Required Skills: Artificial IntelligenceProduct Management

Have 5+ years of experience in the Clinical Operations (Clinical Trials) space, usually in Product Management, Consulting, or Professional Services/Implementation roles.
Bring hands-on experience with Clinical Operations software tools such as CTMS, eTMF, or Study Start-up, and associated operational processes.
Have 3+ years of experience with Veeva Clinical Operations applications such as TMF, CTMS, SSU, or Site Connect; this is highly recommended.
Understand customer business requirements and translate them into technical product requirements, preferences, and limitations for business and technical stakeholders.
Understand Product Vision, Technical Specifications, and Software Development Documentation, and translate them into language and content for end users and business teams.
Have experience interacting with customer business users, IT departments, and executives, as well as internal teams.
Have experience with software demonstrations and presentations, both in person and remotely.
Have strong analytical skills and English skills for written, verbal, and formal presentations.
Show passion for emerging technologies, specifically AI, and the ability to explain how AI-driven features address clinical operations problems.
Have some exposure to using AI to drive efficiencies or optimize workflows.
Be a self-directed team player with a positive attitude.
Be based in Europe and willing to travel up to 25%.

Provide subject matter expertise for Veeva Clinical Operations products.
Stay up to date with product features, strategy, roadmap, and enhancements, including Veeva's AI vision.
Contribute best practices and process recommendations for the Clinical Operations product area.
Engage customer stakeholders to communicate product roadmap and vision.
Educate customers in meetings and Veeva Connect online communities about product functionality, value, and the problems being solved.
Gather, analyze, and prioritize customer feedback and share insights with Product teams for release planning and future product innovation.
Collaborate with Product teams to create product and release communication content and resources.
Provide product expertise to Services, Strategy, Sales, and Product Support teams.
Represent the Product organization in customer meetings, online communities, internal education, and industry events.

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