Relief Referral Coordinator

OHSUHealthcare referrals

Source API remote eligibility restrictions: United StatesFull-TimeJunior

Salary not disclosed

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Job Details

Experience: Bachelor’s degree plus 2 years’ experience working in an ambulatory clinic, OR Associate’s degree plus 4 years’ experience working in an ambulatory clinic, OR High School diploma plus 6 years’ experience working in an ambulatory clinic.
Required Skills: HIPAA

Have a bachelor’s degree and 2 years of experience working in an ambulatory clinic; OR an associate’s degree and 4 years of ambulatory clinic experience; OR a high school diploma and 6 years of ambulatory clinic experience.
Know multiple ambulatory workflows.
Medical terminology coursework is preferred.
Experience in a centralized access center or medical referral management role is preferred.
Experience supporting patient scheduling workflows is preferred.
Epic electronic medical record experience in an ambulatory or access-focused workflow is preferred.
Experience reviewing, interpreting, and processing medical documents and routing them appropriately is preferred.
Knowledge of medical terminology, diagnoses, procedures, and diagnostic testing is preferred.
Ability to interpret ICD-10 diagnosis codes and clinical referral documentation is preferred.
Knowledge of Epic referral workflows, including referral creation, appointment requests, diagnosis entry, documentation, and attachment management, is preferred.
Knowledge of patient identification standards, confidentiality requirements, and HIPAA regulations is preferred.
Ability to manage competing priorities in a high-volume environment while maintaining accuracy and compliance is preferred.

Receive, review, and process incoming referrals and related documentation from external providers using Epic and other referral sources.
Validate referral completeness, including patient demographics, referring provider information, diagnoses or procedures, requested services, and supporting documents.
Interpret medical terminology, diagnostic language, urgency indicators, and procedural requests in referral documentation.
Enter diagnoses using ICD-10 codes or approved free-text selections when coded diagnoses are not provided.
Apply intake, diagnosis, and specialty-specific referral matrices to route referrals to the appropriate clinic, department, or program.
Assign referral priority levels based on provider documentation and intake standards.
Create and manage Epic referral records, attach documentation, and ensure accurate patient identification and referral details.
Communicate with referring providers and internal staff to resolve missing or unclear referral information; escalate complex issues and safety concerns.
Identify trends and workflow barriers, report quality concerns, and participate in referral workflow and matrix improvement.

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