Fraud Operations Associate
J
JobgetherPayment fraud
Based in IndiaFull-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft Office
Requirements
- Previous experience screening customers, reviewing transactions, or investigating payment fraud in retail, e-commerce, online services, or a similar digital business environment.
- Understand payment fraud indicators, suspicious transaction patterns, account verification procedures, and basic fraud investigation techniques.
- Carefully assess available information and make decisions in ambiguous situations.
- Maintain accuracy and attention to detail when reviewing account information, transaction records, and verification data, including while processing a high volume of cases.
- Use critical thinking and a structured approach to investigate suspicious activity, evaluate risk, and resolve operational issues.
- Prioritize tasks, manage multiple responsibilities, and meet processing timelines without compromising accuracy or quality.
- Have working knowledge of Microsoft Office applications, particularly Microsoft Excel.
- Communicate verification requirements clearly, document findings accurately, and communicate observations to customers, colleagues, and management.
- Handle sensitive verification situations with professionalism, patience, and empathy.
- Make objective, evidence-based decisions, follow established procedures, and handle customer and transaction information responsibly.
- Investigate issues independently, take ownership of assigned responsibilities, and work both independently and collaboratively.
Responsibilities
- Review new account registrations, purchases, and payment transactions using internal systems and third-party tools.
- Assess account information and transaction patterns to identify suspicious activity and prevent fraudulent purchases.
- Examine signup information, account details, and verification signals to assess whether accounts and purchases are legitimate.
- Investigate potentially fraudulent accounts, monitor emerging risks, and identify recurring fraud patterns.
- Contact customers when additional information or account verification is required, and explain verification steps clearly.
- Prepare, process, and analyze reports using Microsoft Excel and other relevant tools.
- Maintain accurate records of investigations and decisions, and follow established fraud review procedures and payment security requirements.
- Collaborate with colleagues and management to resolve complex cases, share findings, and improve fraud screening and investigative workflows.
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