Client Care Representative

Monster TransmissionAutomotive aftermarket

Workable workplace: remote; Workable locations: United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: 3+ years of experience in a fast-paced administrative or customer service role preferred.
Required Skills: Microsoft OfficeCustomer serviceMultitaskingComputer skills

Bring excellent customer relationship skills.
Multitask across multiple priorities and projects.
Use emotional intelligence to de-escalate problems and alleviate customer concerns.
Demonstrate strong listening and verbal and written communication skills.
Have strong computer skills.
Engage customers from the beginning of a call through resolution.
Build positive, collaborative relationships.
Show willingness to develop professionally.
Have 3+ years of experience in a fast-paced administrative or customer service role; preferred.
Have previous experience with a Customer Relationship Management (CRM) system; preferred.
Be familiar with Microsoft Office; preferred.

Act as the first point of contact for customer service requests, inquiries, and incoming calls.
Advise customers about Monster Transmission’s products, services, and active promotions.
Keep customers updated on order progress, impending changes, and delays.
Follow company processes and procedures while addressing client needs.
Create and maintain detailed documentation of client interactions.
Respond to and create tickets in the Zoho ticketing system.
Return customer voicemails.
Direct clients to the appropriate departments when necessary.

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