Technical Customer Success Associate
New
N
NubitzCybersecurity, GRC
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Over two years of customer success, and support. and onboarding experience
- Required Skills
- PHPPythonCybersecurityJavascriptCustomer SuccessSaaSCustomer support
Requirements
- Have over two years of customer success, support, and onboarding experience with SaaS platforms in the cybersecurity and GRC space.
- Have experience with scripting languages such as Python, JavaScript, or PHP.
- Be comfortable collaborating with development teams to identify and resolve bugs.
- Bring an automation-focused, data-driven mindset and take ownership of problems and solutions.
- Have strong organization, planning, interpersonal, and writing skills.
- Be able to work across roles in a fast-paced, cross-functional team.
- Be willing to communicate with customers continuously and meet with them to help achieve their goals.
- Be able to create and manage customer success KPI reports and dashboards.
- Understand the challenges of cybersecurity and IT GRC stakeholders, such as CISOs, CIOs, CROs, and Security Analysts.
Responsibilities
- Own and develop the customer onboarding process in collaboration with sales, technology, and experience leadership.
- Become a proficient user of the platform and help customers succeed with it.
- Use product data and analytics to create automated customer success campaigns.
- Work with individual customers to help them achieve their IT GRC goals on the platform.
- Run automated QA tests on updates and bug fixes.
- Make the final call on pushing updates and bug fixes to customer instances.
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