Technical Support Engineer
J
JobgetherCloud commerce
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English communication skills
- Experience
- 3+ years of experience in technical or support engineering
- Required Skills
- PostgreSQLSQLMySQLOAuthLinux
Requirements
- Hold a bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- Have 3+ years of experience in technical or support engineering.
- Have strong hands-on Linux system administration experience, particularly with CentOS or RHEL environments.
- Have practical networking knowledge, including TCP/IP, IP addressing and subnetting, routing, network configuration, and troubleshooting.
- Have experience with relational databases such as PostgreSQL, MySQL, or Oracle, including strong SQL skills for query composition and analysis.
- Be able to interpret system logs and use monitoring and troubleshooting tools to diagnose application or infrastructure issues.
- Be familiar with APIs and integrations, including REST, SOAP, JSON, XML, and XML-RPC, and authentication standards such as OAuth and SAML.
- Have experience working in web hosting or similar infrastructure environments.
- Have strong written and verbal English communication skills to explain technical issues to customers and collaborate with distributed teams.
- Have analytical, problem-solving, prioritization, and incident-management skills, and the ability to work independently in a remote environment.
- Bring a customer-focused mindset and willingness to learn new technologies and improve support practices.
Responsibilities
- Own technical support tickets end-to-end, investigating customer-reported incidents, troubleshooting issues, identifying root causes, and delivering solutions.
- Provide customers with guidance on product functionality, configuration, best practices, and technical processes.
- Diagnose complex issues using Linux administration, system logs, monitoring tools, networking concepts, databases, APIs, and other troubleshooting techniques.
- Manage customer communication and provide timely, accurate updates in accordance with service-level agreements and quality standards.
- Collaborate with developers, product teams, account managers, and other technical stakeholders to resolve issues and escalate when required.
- Maintain accurate ticket records, documenting investigation steps, resolutions, and relevant technical information.
- Create and improve technical notes, knowledge-base articles, and troubleshooting documentation.
- Stay current with the platform, related technologies, support processes, and emerging tools through training and self-directed learning.
- Contribute to operational projects and initiatives that improve support effectiveness, customer satisfaction, and team efficiency.
- Explore and apply AI tools to improve productivity, automate repetitive work, accelerate troubleshooting, or enhance technical documentation.
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