Siebel Techno Functional Consultant
New
J
JobgetherEnterprise applications
Based in India; Workplace type: RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10+ years of relevant professional experience in Siebel, application support, techno-functional consulting, or a closely related field.
- Required Skills
- LinuxJSON
Requirements
- 10+ years of relevant professional experience in Siebel, application support, techno-functional consulting, or a closely related field.
- Bachelor’s degree or equivalent qualification.
- Strong understanding of Oracle Siebel architecture, core functionality, business processes, and operational support.
- Demonstrated experience troubleshooting complex Siebel application and operational issues in production environments.
- Practical experience with Fusion applications, JSON payloads, and data integrations.
- Experience working with Linux operating systems and related operational support activities.
- Strong understanding of incident management, SLAs, production support, and troubleshooting methodologies.
- Ability to analyze integration payloads and troubleshoot SIQ, PET, and Web Order incidents using business process knowledge.
- Experience supporting customer data management and privacy-related processes, particularly CCPA fulfillment, is highly desirable.
- Ability to prioritize competing incidents and requests while maintaining accuracy and meeting deadlines.
Responsibilities
- Provide L1.5 to L2 operational and functional support for Oracle Siebel applications across Order Management, Payments, and related business domains.
- Analyze, troubleshoot, and resolve application and operational incidents within established service-level agreements.
- Monitor and troubleshoot scheduled Siebel jobs and batch processes.
- Investigate and resolve SIQ, PET, and Web Order incidents affecting customer-facing processes.
- Analyze JSON payloads and data integrations to identify incident root causes and resolutions.
- Apply business process knowledge across Order Management, Payments, Fulfillment, and Customer Service when diagnosing issues.
- Manage CCPA fulfillment requests, including Do Not Call, Do Not Market, and other customer privacy-related actions.
- Collaborate with technical and functional stakeholders to investigate issues, communicate findings, and implement solutions.
- Contribute to operational improvements and reliable enterprise application service delivery.
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