Live Technical Support Representative
New
P
PorkbunDomain registration and hosting
Remote, U.S.-based; Applicants must be based in the USA, All shift times Pacific TimeFull-TimeJunior
Salary45,000 - 55,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- You have at least two years of tech support experience
- Required Skills
- Problem SolvingTechnical support
Requirements
- Have at least two years of tech support experience in an internal help desk or customer-facing role, or experience with domains, DNS, or hosting.
- Have professional or personal experience with domains, hosting, or DNS; otherwise, have very strong live technical support experience.
- Be able to provide live support by phone and chat, including when customers are stressed.
- Write emails in a professional tone.
- Demonstrate technical and diagnostic ability and strong problem-solving skills.
- Be comfortable learning new things.
- Have a steady internet connection and a quiet room to work from.
- Be able to work efficiently in a remote environment.
- Be available and interested in working both Saturday and Sunday.
- Be based in the USA and eligible for employment.
Responsibilities
- Provide live support to customers by phone and chat, the primary priorities of the role.
- Respond to customer questions and issues through email support.
- Diagnose technical problems involving domains, DNS, hosting, and websites.
- Help customers connect domains to services such as Shopify.
- Assist customers with domain transfers, WordPress hosting, and hosted email configuration.
- Troubleshoot payment issues and other customer technical problems.
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