Retention Restaurant Support Specialist, SaaS Sales
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YelpRestaurant SaaS
Remote - US, Pacific Time (PST)Full-TimeMiddle
Salary52,000 - 80,000 USD per year
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Job Details
- Experience
- Bachelor's Degree or 3+ years of relevant client facing experience
- Required Skills
- Customer SuccessSaaSTroubleshootingCustomer support
Requirements
- Have a bachelor's degree or at least 3 years of relevant client-facing experience.
- Be available to work weekends and holidays.
- Work an 8-hour shift within the 6:00am–8:00pm Pacific Time operating window, on days scheduled Sunday through Saturday.
- Have access to an individual hardline high-speed internet connection in your workspace; satellite internet and mobile hotspots cannot be used.
- Experience in SaaS, sales, client retention, support, or customer success is preferred.
- Be able to communicate with customers by phone, email, and live chat.
- Be able to handle challenging conversations and provide business owners with professional, solutions-oriented support.
Responsibilities
- Provide timely inbound customer support by phone and email.
- Consult with and educate customers to address business needs and retain their business.
- Troubleshoot and research customer questions and issues, collaborating with the team when needed.
- Learn the Yelp Restaurant SaaS product suite and recommend products to fit client needs.
- Help restaurant owners use Yelp tools to market their restaurants, manage front-of-house operations, and drive diners.
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