Customer Service Administrator

Access Offshoring Philippines, Inc.Food distribution

Source API remote eligibility restrictions: United StatesFull-TimeJunior

Salary not disclosed

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Job Details

Experience: Minimum 2 years' data entry experience.
Required Skills: Customer serviceAttention to detailTime ManagementWritten communicationData entry

Have a minimum of 2 years' data entry experience.
Bring strong computer skills and confidence learning and navigating business systems.
Pronto or similar ERP system experience is preferred.
Communicate clearly and professionally in writing.
Demonstrate strong attention to detail and commitment to accuracy.
Manage competing priorities with strong time-management and organisational skills.
Work collaboratively and build effective working relationships.
Adapt when priorities or customer requirements change.
Remain calm and resilient under pressure.
Take accountability and follow through on commitments.
Listen, ask questions and escalate issues appropriately.
Work with customers and colleagues in a trustworthy, respectful and professional manner.

Process customer invoices accurately within one hour of receipt.
Confirm required stock has been picked for each invoice and raise discrepancies with the relevant team.
Identify out-of-stock products and promptly advise affected customers.
Offer suitable product substitutions when required.
Coordinate with internal teams when orders must be held pending incoming stock.
Set up new customers on the online ordering platform and test their logins.
Communicate through Microsoft Teams and email to cover customer service processes and requests.
Escalate customer questions, issues and exceptions to the appropriate team manager.
Use the ERP system to find stock availability, product descriptions, customer information and order history.

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