Senior SAP EWM Support Consultant

New

C5MISupply chain

Remote - United StatesFull-TimeSenior

Salary140,000 - 160,000 USD per year

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Job Details

Experience: 5-7 years of relevant experience with a bachelor’s degree, or 7-10 years without a bachelor’s degree.
Required Skills: Abap

Have a bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 5-7 years of relevant experience, or 7-10 years of relevant experience without a bachelor’s degree.
Have hands-on SAP EWM configuration and troubleshooting experience.
Hold SAP EWM certification, or obtain it within 6 months of hire.
Have a background or education in logistics, distribution, MIS, IT, or a related field.
Have deep knowledge of SAP logistics modules and the software development life cycle (SDLC).
Be able to train and mentor team members and client users.
Be able to manage multiple support tickets, prioritize urgent issues, and stay organized.
Have strong problem-solving and troubleshooting skills and a meticulous approach to configuration and issue resolution.
Travel up to 25-50% to client sites for onsite go-live and hypercare support.
Experience with multiple full-lifecycle SAP EWM implementations, including embedded or decentralized EWM on S/4HANA, is preferred.
Experience with Material Flow System (MFS), labor management, or yard management is preferred.
Ability to read and debug ABAP code is preferred.
Experience with the Department of Defense or another federal agency is preferred.

Lead hypercare initiatives in the initial weeks following SAP EWM implementations.
Own assigned client EWM support workstreams, including ticket prioritization, service-level performance, and status reporting.
Escalate complex and high-impact issues, including cross-module issues, and lead root cause analysis for critical incidents.
Coach and mentor EWM Support Consultants I, II, and III.
Design and oversee configuration of enhancements and permanent fixes, partnering with development teams on custom solutions.
Monitor system performance, identify bottlenecks, and drive initiatives to improve system stability.
Develop and improve support procedures, troubleshooting standards, and documentation.
Train end users and client personnel on EWM usage, workflows, business processes, and best practices.
Collaborate with client leadership, development teams, project managers, and stakeholders to maintain and enhance system performance.
Oversee software updates and security patches.

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