Client Success Representative
New
A
AsterisVeterinary imaging technology
Workable workplace: remote; Workable locations: CanadaFull-TimeJunior
SalaryCompetitive base salary plus an annual performance bonus
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Job Details
- Experience
- 2+ years in customer success, account management, or a client-facing role
- Required Skills
- Customer SuccessSaaSAccount ManagementCRM
Requirements
- Bring 2+ years of experience in customer success, account management, or a client-facing role.
- Have experience in SaaS, ideally.
- Demonstrate communication and relationship-building skills.
- Be organized and proactive, with the ability to manage multiple accounts and priorities.
- Be comfortable learning software quickly and explaining it clearly to non-technical users.
- Have experience with a CRM or customer success platform.
- Veterinary, animal health, or healthcare technology experience is a plus.
- Familiarity with medical imaging, PACS, or practice management software is a plus.
Responsibilities
- Manage a portfolio of veterinary practice and hospital accounts as their main point of contact.
- Lead onboarding and training so new clients can use the platform quickly and confidently.
- Conduct regular check-ins and account reviews to understand client goals and drive product adoption.
- Monitor account health, flag risks early, and act to protect renewals and prevent churn.
- Identify upsell and expansion opportunities and partner with Sales to close them.
- Work with Technical Support and Product to resolve issues and share client feedback.
- Maintain accurate account records and notes in the CRM.
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