Contact Center Representative (Medical Record Retrieval)
A
AdvantmedMedical record retrieval
United StatesTemporaryJunior
Salary12 - 15 USD per hour
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Job Details
- Experience
- Ideally, possess 2+ years of call center experience
- Required Skills
- MS OfficeCommunication SkillsProblem SolvingRelationship building
Requirements
- Ideally, have 2+ years of call center experience.
- Demonstrate adaptability and problem-solving skills.
- Have excellent communication skills for engaging with healthcare providers.
- Be able to build and maintain positive relationships with healthcare professionals.
- Be available to be on video during the training period.
- Maintain consistent attendance and punctuality.
- Have a reliable power backup.
- Maintain high-speed internet with an Ethernet connection.
- Have a Windows-based system or laptop.
Responsibilities
- Make verification and follow-up calls to healthcare providers to collect patient records.
- Schedule appointments with providers for record collection and retrieval.
- Resolve issues through phone and electronic communication.
- Handle a high volume of outgoing calls.
- Use MS Office tools to support productivity.
- Adapt to additional instructions based on project and business needs.
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