Member Engagement Specialist

New

Healthmap SolutionsHealthcare

United States, 11:30am-8pm Eastern time (which is 8:30am-5pm Pacific time)Full-TimeMiddle

Salary18 - 26 USD per year

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Job Details

Languages: Bilingual English/Spanish fluency preferred
Experience: 2 years
Required Skills: Communication SkillsCustomer serviceNegotiationActive listeningCRM

High school diploma or equivalent required; college coursework or degree preferred.
2 years of experience in sales, customer service, or a related field required.
Background in healthcare, wellness, or population health management preferred.
Experience using CRM tools and contact center software preferred.
Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs.
Flexibility to work evenings, weekends, or adjusted schedules preferred.
Bilingual English/Spanish fluency preferred.
Exceptional verbal and written communication skills.
Strong persuasive and negotiation abilities.
Confidence in overcoming objections while treating members with empathy.
Excellent organizational skills and attention to detail.
Ability to thrive in a performance-driven environment.

Proactively contact potential members through various communication channels to explain program benefits and encourage enrollment.
Build rapport and trust with members through active listening, empathy, and tailored communication.
Consistently achieve engagement targets by educating members, addressing their concerns, and demonstrating the value of program participation.
Present a positive and professional approach to all prospective members while upholding company culture.
Follow federal, state, and local regulations including HIPAA and privacy guidelines when handling protected health information.
Collaborate with internal teams to share feedback and continuously improve outreach strategies.

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