Student Services Advisor - MMC Online

Based in the United StatesFull-TimeMiddle

Salary24.55 - 25.55 USD per hour

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Job Details

Bachelor’s degree from an accredited college or university preferred.
At least 2 years of experience in online or virtual customer service, academic advising, student services, or high-risk account management.
Knowledge of contemporary instructional and assessment models, methodologies, and educational technology.
Familiarity with education technology such as learning management systems (LMS), CRM systems, and CampusVue.
Excellent written and verbal communication skills with a strong command of English grammar.
Strong organizational skills and ability to manage multiple priorities and follow-up activities.
Ability to work independently, exercise initiative, and make sound decisions.
Ability to prepare professional correspondence and reports.

Serve as the primary relationship owner and ongoing point of contact between students and the school.
Advise students on strategies and skills that support successful online and virtual learning.
Provide accurate and timely guidance regarding academic policies, procedures, and resources.
Develop academic plans that help students progress through programs and remain on track for graduation.
Monitor student engagement and progress to identify at-risk students and determine retention strategies.
Collaborate with Financial Aid to help students understand enrollment impacts on financial obligations.

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