Remote Support Services Specialist
New
T
Thrive Communities LLCProperty Management
The Remote Support Services Specialist is expected to work in a remote environment.Full-TimeEntry
Salary28 - 35 USD per hour
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Job Details
- Experience
- Minimum one year experience
- Required Skills
- Microsoft Office SuiteCustomer serviceGoogle WorkspaceData entryCRM
Requirements
- High school diploma, GED, or equivalent.
- Minimum one year of experience in customer service, administrative support, resident services, or related operations.
- Proficiency with Microsoft Office Suite, Google Workspace, and web-based business applications.
- Excellent written and verbal communication skills.
- Strong organizational, time management, and multi-tasking abilities.
- Devotion to accuracy and attention to detail.
- Ability to work independently as a self-starter in a remote environment.
- Access to a high-speed internet connection and a dedicated work area.
- Experience in property management, multi-family housing, or hospitality is preferred.
- Experience with CRM, ticketing, or property management software is preferred.
Responsibilities
- Serve as the first point of contact for residents, prospective residents, vendors, and property teams via telephone, email, and online channels.
- Coordinate and track service requests from initiation to completion, including scheduling appointments and updating stakeholders.
- Maintain accurate records of residents, vendors, and service history within corporate systems.
- Provide timely and professional solutions for service inquiries, account questions, and general needs.
- Perform data entry and general administrative support to ensure operational excellence.
- Collaborate with internal departments and property management teams to identify process improvements.
- Comply with company policies and data privacy standards in all service activities.
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