QA Engineer (Service Desk)

New

Germany; flexibility to work from your preferred location within the supported European regions., Central European Time (CET) working hoursFull-TimeMiddle

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Job Details

Experience: 3+ years of experience in manual and semi-automated testing of web-based applications.
Required Skills: SQLAgileAPI testingManual testingTestRailRESTful APIsPostman

Requirements

3+ years of experience in manual and semi-automated testing of web-based applications.
2+ years of practical experience with API testing (authentication flows, error handling, request/response validation).
Previous experience testing payment systems, transactional workflows, and third-party integrations.
Experience with responsive design testing, browser developer tools, and network analysis.
Practical knowledge of Postman, Chrome DevTools, Swagger, and test management tools (e.g., TestRail or Xray).
Solid understanding of frontend and backend architecture, REST APIs, and session management.
Working knowledge of SQL for data validation.
Understanding of SDLC, STLC, and Agile methodologies (Scrum/Kanban).
Strong analytical and investigative skills to break down complex technical problems.
Effective written and verbal communication skills.
Ability to work effectively in a remote-first team within Central European Time (CET) hours.

Responsibilities

Investigate customer-reported bugs, technical issues, and product incidents from initial report through final resolution.
Reproduce reported issues, identify potential root causes, and gather necessary technical and business context.
Analyze application logs, API requests, database records, and historical support tickets to understand product behavior.
Collaborate with QA engineers, developers, and Business Analysts to resolve issues.
Take ownership of assigned support cases and perform follow-ups with stakeholders.
Distinguish between software defects, configuration issues, and expected product behavior.
Validate bug fixes and conduct regression testing to confirm no new issues are introduced.
Produce clear, comprehensive bug reports with reproduction steps and impact assessments.
Contribute to process improvements for QA and troubleshooting workflows.

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