Remote Healthcare Coordinator
New
T
The Hello TeamHealthcare
United States, 9:00 AM to 5:00 PM U.S. Eastern Time (New York)Full-Time
Salary not disclosed
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Job Details
- Languages
- English, Urdu, Hindi, Punjabi, Bengali
- Required Skills
- Microsoft ExcelMicrosoft OfficeCommunication SkillsCustomer serviceMultitasking
Requirements
- Proficient level of English (written and spoken).
- Proficient level of Urdu/Hindi/Punjabi/Bengali (written and spoken).
- Previous experience in customer service.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Ability to work 9:00 AM to 5:00 PM U.S. Eastern Time (New York).
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
- Strong organizational and multitasking skills with attention to detail.
- Ability to work under pressure and meet deadlines while maintaining accuracy and efficiency.
- Ability to quickly learn new systems, software, and workflows.
- Ability to understand and follow established processes accurately with minimal supervision.
- Excellent communication and interpersonal skills.
Responsibilities
- Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications.
- Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments.
- Manage inbound calls related to appointment coordination and patient support.
- Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs.
- Answer questions regarding appointment details, availability, timing, and related information.
- Provide updates regarding test result availability and expected turnaround times, when applicable.
- Maintain accurate and detailed records of customer interactions, appointments, and communications.
- Perform administrative and customer service support tasks as needed.
- Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction.
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