Senior Amazon Connect Engineer
New
J
JobgetherCloud Engineering
IndiaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum 3 years of hands-on Amazon Connect experience; 5+ years of overall experience in software engineering, cloud engineering, contact center engineering, or a related technical field.
- Required Skills
- Node.jsPythonJavascriptTypeScriptRESTful APIsAWS Lambda
Requirements
- Minimum 3 years of hands-on Amazon Connect experience required.
- 5+ years of overall experience in software engineering, cloud engineering, contact center engineering, or a related technical field.
- Proven experience designing, building, and supporting production Amazon Connect environments.
- Experience integrating Amazon Connect with Freshworks, Freshdesk, Freshservice, ServiceNow, Salesforce, or similar CRM and ticketing platforms.
- Strong hands-on knowledge of Amazon Connect, AWS Lambda, Amazon Lex, REST APIs, JSON, Amazon S3, AWS IAM, CloudWatch, and Git source control.
- Proficiency in one or more programming languages such as Python, Node.js, JavaScript, or TypeScript.
- Experience troubleshooting and supporting live production contact center environments.
- Strong analytical and problem-solving skills.
- Strong written and verbal English communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced remote environment.
Responsibilities
- Design, configure, maintain, and optimize Amazon Connect contact flows, routing profiles, queues, prompts, and agent experiences.
- Develop and enhance IVRs, self-service solutions, callback functionality, and customer journeys.
- Configure and improve skills-based routing and queue management while troubleshooting telephony and contact flow issues.
- Develop and maintain AWS Lambda functions supporting Amazon Connect solutions and related automation.
- Design, build, and troubleshoot REST API integrations and data exchanges between Amazon Connect and external business systems.
- Support integrations between Amazon Connect and Freshworks products, including Freshdesk and Freshservice, as well as other CRM and ticketing platforms.
- Build and maintain Amazon Lex bots and conversational self-service experiences.
- Investigate and resolve production incidents, perform root cause analysis, and implement long-term corrective actions.
View Full Description & ApplyYou'll be redirected to the employer's site
