Binance Accelerator Programme - Campaigns Operations, Binance Square
B
BinanceWeb3, Digital Assets
IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English and Mandarin
- Required Skills
- BlockchainData AnalysisContent creation
Requirements
- Current university student or recent graduate with a strong interest in cryptocurrency, blockchain, Web3, and digital communities.
- Strong bilingual communication skills in English and Mandarin, with the ability to communicate effectively with regional stakeholders and vendors.
- Strong attention to detail and a high level of patience, accountability, and execution discipline.
- Good written and verbal communication skills, with the ability to collaborate effectively across different teams and regions.
- Critical-thinking and problem-solving abilities, including the confidence to investigate issues and work independently toward solutions.
- Resourceful, proactive, adaptable, and eager to learn in a fast-paced and entrepreneurial environment.
- Comfortable managing multiple operational tasks while maintaining accuracy and meeting deadlines.
- Previous exposure to Web3, content creation, social platforms, or the creator economy is an advantage.
Responsibilities
- Support the full lifecycle of campaign operations, including preparing campaign documentation, managing backend configurations, coordinating promotional placements, and overseeing launches.
- Coordinate on-site campaign activities such as banners, push notifications, and pop-ups, ensuring accurate and timely execution.
- Monitor campaign performance in real time and prepare post-campaign reports containing actionable insights for future optimization.
- Collect and analyze recurring user issues, collaborate with Product and Technology teams to investigate problems, verify fixes, and help reduce recurring user cases.
- Handle escalated user tickets received from Moderation and Customer Service teams, ensuring issues are followed through appropriately.
- Maintain FAQs and other user-facing documentation to promote consistent communication and improve the overall user experience.
- Plan, coordinate, and launch integrated growth campaigns with cross-functional stakeholders to support scalable user and content growth.
- Communicate with internal teams and external vendors across regions to coordinate campaign requirements and execution.
- Contribute to operational improvements by identifying issues, proposing solutions, and supporting initiatives that enhance campaign effectiveness.
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