Customer Service Representative
J
JobgetherHealthcare
CanadaFull-TimeMiddle
SalaryCAD $74,451–$92,391
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Job Details
- Languages
- French and English
- Experience
- Bachelor's degree plus at least 2 years of customer service experience; or high school diploma plus at least 6 years of customer service experience.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Bachelor's degree or higher from an accredited institution plus at least 2 years of customer service experience; alternatively, a high school diploma plus at least 6 years of customer service experience.
- Bilingual proficiency in French and English.
- Previous customer service experience within the healthcare sector.
- Experience working with ERP systems.
- Strong customer service, communication, listening, and interpersonal skills.
- Ability to communicate complex information clearly and professionally with both customers and internal teams.
- Strong problem-solving and conflict-resolution skills, with the ability to take initiative and address issues proactively.
- Ability to manage multiple requests, priorities, and workstreams while maintaining accuracy and attention to detail.
- Comfortable working independently in a remote environment while collaborating effectively with cross-functional teams.
- Strong organizational skills and the ability to manage worklists, follow up on open issues, and coordinate resolutions effectively.
Responsibilities
- Manage customer orders throughout the full lifecycle, from order entry through fulfillment and delivery.
- Handle customer inquiries and requests related to order status, product information, complaints, pricing, shipping, inventory, and related issues.
- Communicate clearly and professionally with external customers and internal stakeholders through telephone, email, and other written correspondence.
- Manage worklists and raise internal tickets to coordinate resolution of order-management, shipping and tracking, product-information, pricing, and invoicing issues.
- Investigate and resolve discrepancies involving material information, customer records, and master data while maintaining a high level of data accuracy.
- Apply structured problem-solving techniques to diagnose customer and operational issues and determine appropriate solutions.
- Handle non-routine and complex inquiries by adapting approaches and applying sound judgment to develop effective resolutions.
- Collaborate with cross-functional teams to address customer concerns, resolve operational issues, and maintain smooth order processing.
- Identify opportunities to improve customer service processes, workflows, tools, and supporting systems.
- Contribute to the development and implementation of practical solutions that improve efficiency, service quality, and the customer experience.
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