Intake Coordinator
New
P
Point32HealthHealthcare
United StatesFull-TimeMiddle
Salary19.73 - 29.59 USD per hour
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Job Details
- Experience
- Two plus years of experience in a business environment
- Required Skills
- Customer serviceData entry
Requirements
- Associates’ degree or equivalent relevant work experience.
- Two plus years of experience in a business environment.
- Proficiency and accuracy in data entry tasks across multiple applications.
- Exceptional customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work in clinical and company databases.
- Ability to identify urgent situations and follow appropriate protocols.
- Strong organizational, problem-solving, and time-management skills.
- Ability to operate independently and in partnership with other departments.
Responsibilities
- Receive incoming authorization requests from providers via fax, portal, and telephone.
- Contact provider offices to gather further clinical details.
- Research member eligibility and primary care selection to complete data entry.
- Document and maintain records of all telephone calls, inquiries, admissions, and referrals.
- Solve complex and urgent issues in coordination with internal departments and providers.
- Perform accurate data entry of authorization requests for inpatient and outpatient stays.
- Represent Medical Management at system user group activities.
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