Mortgage Call Center Representative
New
L
LoanCareMortgage Services
United States, 12pm-9pm ESTFull-TimeEntry
Salary20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years of Call Center or Customer Service experience preferred
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- High School Diploma or equivalent
- Knowledge of customer service principles and practices
- Excellent communication skills
- Strong attention to detail and accuracy
- Problem-solving and problem analysis skills
- 2 years of Call Center or Customer Service experience (preferred)
- Basic mortgage product knowledge (preferred)
- High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload)
Responsibilities
- Assist homeowners with routine or complex issues and requests in a call center environment
- Use an advanced telephony system to manage communications
- Provide exceptional customer service and explain mortgage-based process information
- Handle inbound and outbound calls while maintaining performance metrics
- Utilize judgment to resolve customer issues and complaints
- Accurately document all customer interactions to maintain history
- Direct escalated requests to designated resources as required
View Full Description & ApplyYou'll be redirected to the employer's site
