Call Center Representative
T
TechOp SolutionsContact & Ops
Candidate must reside in Miami, FL or nearby citiesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years experience in a call center
- Required Skills
- DocumentationCritical thinkingData entryCRM
Requirements
- 3+ years experience in a call center
- High school diploma or equivalent (required)
- Associates Degree (preferred)
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems
- Proficiency with CRMs
- Ability to work independently and make informed decisions with minimal supervision
- Proficiency in Microsoft 365 (Word), including drafting, formatting, and editing
- Experience in handling sensitive information
Responsibilities
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment
- Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
- Accurately record all call details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
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