Remote Inbound Sales Representative
New
M
MCIBusiness Services
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Office SuiteProblem SolvingCustomer serviceAccount ManagementData entry
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- Ability to type 20+ words a minute accurately.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating system.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- Ability to evaluate, troubleshoot, and follow-up on customer issues.
- Aptitude for conflict resolution, problem-solving, and negotiation.
- Customer service oriented (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused, and self-manage.
- Strong team orientation and customer focus.
Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
- Listen to customers, understand their needs, and resolve customer issues.
- Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
- Utilize systems and technology to complete account management tasks.
- Accurately document and process customer orders in appropriate systems.
- Follow all required scripts, policies, and procedures.
- Comply with requirements surrounding confidential information and personal information.
- Escalate customer issues to the appropriate staff and managers for resolution as needed.
- Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
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