Quality Assurance and Quality Control Specialist
New
J
JobgetherSocial Services
Based in United StatesTemporaryMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years of relevant experience
- Required Skills
- Microsoft Office SuiteQuality AssuranceData management
Requirements
- Associate or Bachelor’s degree in social services or another relevant field, or at least 2 years of relevant experience in quality control, case management, application processing, grant-funded government programs, or a related field.
- Previous QA/QC experience supporting a federally funded program is preferred.
- Strong organizational skills and exceptional attention to detail, with the ability to identify inconsistencies and documentation gaps.
- Strong analytical, interpersonal, and problem-solving abilities.
- Excellent verbal and written communication skills, with the ability to provide clear and constructive feedback.
- Strong time-management skills and a demonstrated ability to prioritize work and consistently meet deadlines.
- Proficiency with Microsoft Office Suite.
- Familiarity with case management portals or similar program-management systems is a plus.
- Ability to work effectively within a team while managing assigned caseloads and maintaining consistent quality standards.
- Ability to handle sensitive applicant information responsibly and follow applicable program requirements and procedures.
Responsibilities
- Review applicant files and applications against program-specific quality standards, guidance, and eligibility requirements.
- Evaluate intake forms, case manager award recommendations, final agreements, income verification, and supporting documentation for consistency, completeness, and accuracy.
- Identify application deficiencies, documentation gaps, and process issues, then collaborate with case management teams to resolve them.
- Assess income limits and verify proof of income and other applicant-provided documentation using appropriate third-party resources.
- Provide constructive feedback and recommendations to case managers to improve file quality and compliance.
- Collect, compile, maintain, and report program data through designated tracking systems to support accurate statistics and reporting.
- Assist case managers in preparing client files for closeout after benefits have been provided.
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