Senior ServiceNow Developer
New
S
Spinnaker SupportEnterprise Software
Remote US, Must support working hours with overlap across EMEA or APAC business hours.Full-TimeSenior
Salary125,000 - 165,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Release ManagementServiceNow
Requirements
- 5+ years of hands-on ServiceNow development experience.
- Experience supporting enterprise-scale ServiceNow implementations in a global business.
- Strong experience designing, configuring, developing, and supporting ServiceNow CSM applications and workflows.
- Experience inheriting and stabilizing a ServiceNow environment originally implemented by a third party.
- Demonstrated ability to review, understand, and improve existing configurations without introducing regression risk.
- Experience performing peer review of partner-delivered configuration, update sets, and release artifacts.
- Strong experience developing scalable workflows.
- Experience enhancing Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, and enterprise integrations.
- Ability to support working hours with overlap across EMEA or APAC business hours.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Certified Implementation Specialist, Customer Service Management (CIS-CSM) strongly preferred.
- Exposure to ServiceNow AI capabilities such as Now Assist or Predictive Intelligence is a plus.
Responsibilities
- Design, build, enhance, and deploy ServiceNow solutions and custom applications using established SDLC standards and out-of-the-box functionality.
- Translate business requirements into scalable technical solutions in partnership with Business Analysts and platform stakeholders.
- Configure and enhance ServiceNow CSM/TPSM modules, workflows, forms, rules, and user experiences.
- Review, validate, and improve partner-delivered configuration for quality, maintainability, and adherence to internal standards.
- Troubleshoot and resolve platform defects, workflow issues, and performance bottlenecks.
- Maintain platform integrity across production and non-production environments.
- Support UAT, release readiness, and Change Review Board processes.
- Work closely with business stakeholders to triage and resolve defects and support user validation.
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