Companion
S
Social Discovery GroupSocial Discovery
Location: Nairobi, KE / Cape Town, ZAFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Fluent in written English
- Required Skills
- Customer support
Requirements
- Fluent in written English.
- Strong text-based communication skills with the ability to maintain natural, engaging, and emotionally aware conversations.
- Confidence using a PC, smartphone, messaging apps, and basic office tools.
- Readiness for routine, high-volume chat communication.
- Ability to stay focused during shifts.
- Strong sense of responsibility, reliability, and commitment to an agreed work schedule.
- Open-mindedness and stress resistance when interacting with diverse users.
- Ability to follow internal guidelines, accept feedback, and adapt communication styles accordingly.
Responsibilities
- Communicate with users in chat and maintain active, engaging conversations.
- Respond quickly and keep the dialogue natural, warm, and consistent.
- Adapt your communication style to different users, moods, and intents.
- Help users feel heard, involved, and emotionally engaged.
- Follow internal communication guidelines and report any issues or inconsistencies.
- Stay focused and reliable while handling a high volume of routine chat-based communication.
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