Service Designer Pleno
New
J
JobgetherDesign, R&D
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- FigmaProduct designPrototyping
Requirements
- Solid practical experience in Service Design, Strategic Design, or Product Design.
- Strong proficiency with Figma and FigJam for design, documentation, and collaboration.
- Solid knowledge of information architecture, usability, service mapping, and experience design methodologies.
- Strong systems-thinking skills to understand broad ecosystems and relationships.
- Ability to independently structure and manage design initiatives.
- Comfort working in dynamic environments with ambiguity and complex challenges.
- Strong communication and facilitation skills to guide stakeholders.
- Strategic mindset to balance user experience, operational feasibility, and business impact.
- Critical thinking skills to challenge assumptions and evaluate long-term consequences.
- Highly collaborative approach across multidisciplinary teams.
- Professional maturity and emotional intelligence.
Responsibilities
- Map complex service ecosystems using service blueprints, empathy maps, and flow diagrams.
- Transform business needs and user pain points into fluid, consistent, omnichannel experiences.
- Facilitate discovery activities, co-creation workshops, and ideation sessions using FigJam.
- Design customer journeys, wireframes, and prototypes to visualize and test touchpoints.
- Collaborate with Product, Research, Content, and Development teams to ensure solution feasibility.
- Follow implementation and support teams throughout delivery and design handoffs.
- Document design decisions, service solutions, and processes for internal stakeholders.
- Analyze operational contexts to identify process and interaction improvements.
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