Verification Agent

New

Remote / Austin, TX / Dallas, TX / Fort Worth, TX / Corpus Christi, TX / San Antonio, TX / Scottsdale, AZ / Phoenix, AZ / Tempe, AZ, 10am-7pm CT, Monday-FridayFull-TimeMiddle

Salary$24 - $24 an hour

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Job Details

Experience: 1+ years of experience in a similar verification position; 2+ years of customer service experience
Required Skills: Microsoft Office SuiteCustomer serviceData entry

Requirements

High school diploma or equivalent (college degree preferred).
2+ years of customer service experience.
1+ years of experience in a similar verification position.
Strong understanding of the loan verification process.
Excellent verbal and written communication skills.
Ability to negotiate and resolve conflicts effectively.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite.
Experience with CRM software.
High level of integrity and commitment to maintaining client confidentiality.
Ability to work independently and as part of a team in a fast-paced environment.
Available to work the following shifts: 10am-7pm CT, Monday-Friday.

Responsibilities

Verify and authenticate client information, documentation, and records for accuracy and compliance.
Conduct thorough reviews of applications, forms, and supporting documents to ensure completeness.
Contact clients, agencies, employers, and third parties to obtain or confirm required information.
Investigate discrepancies, inconsistencies, or missing information and resolve issues promptly.
Maintain detailed and accurate records of all verification activities and client interactions.
Ensure compliance with company policies, state regulations, and industry standards.
Identify potential fraud, misrepresentation, or documentation concerns and escalate as appropriate.
Utilize multiple databases, software systems, and reporting tools to research and validate information.

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