Community Support Specialist
New
A
AI AcquisitionAI, SaaS, PaaS
Philippines. Poland. United Kingdom. Hungary, Available during Eastern Time business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in English
- Experience
- 2–4 years
- Required Skills
- Artificial IntelligenceSaaSZendeskTroubleshootingCRMCustomer support
Requirements
- 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
- Experience handling live chat or ticket-based support environments
- Experience in SaaS, PaaS, AI, or tech environments
- Experience working with global teams across time zones
- Experience managing multiple concurrent support conversations or tickets
- Strong written English communication skills
- Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)
- Exposure to CRM tools and customer workflows
- Basic understanding of AI tools or automation workflows
- Fluent in English
- Available during Eastern Time business hours
Responsibilities
- Manage live chat and support channels, ensuring fast and accurate responses
- Resolve client queries efficiently while maintaining a high standard of communication
- Escalate complex issues to the appropriate teams when needed
- Maintain professionalism and empathy in all client interactions
- Identify and troubleshoot client issues across platform usage, onboarding, and workflows
- Handle support tickets and follow through until resolution
- Flag recurring issues or bugs to internal teams
- Follow and utilize internal documentation and SOPs effectively
- Contribute to improving FAQs and knowledge base content
- Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)
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