Product Specialist
New
P
PriceLabsB2B SaaS
Spain. Portugal. Italy, 2:30 PM to 11:00 PM CETFull-TimeEntry
Salary€26,000 per year (total compensation, including base salary, variable pay, and other allowances)
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Job Details
- Languages
- French, Spanish, Portuguese
- Experience
- Maximum of two years
- Required Skills
- SQLMicrosoft ExcelAnalytical SkillsPowerPointCustomer support
Requirements
- Maximum of two years of experience in any relevant role or field.
- Strong analytical background and math proficiency (85% and above in 10th grade).
- Previous experience at a start-up or in a customer support role.
- Proficiency in Databases including SQL queries.
- Proficiency in Microsoft Excel and PowerPoint.
- Experience working with Zohodesk or other support/service software.
- Strong verbal, written, presentation, and interpersonal communication skills.
- Demonstrated empathy, patience, curiosity, and a problem-solving mindset.
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution.
- Conduct product walkthroughs and provide resolutions to customers' queries.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Answer questions over email, phone calls, & live video calls.
- Find ways to go above & beyond to help customers.
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