Technical Support Engineer
P
PressableManaged WordPress Hosting
We are currently looking for candidates in Latin America only.Full-TimeMiddle
Salary25,000 - 40,000 USD per year
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Job Details
- Required Skills
- PHPGitHTMLCSSJavascriptGrafanaWordPressTroubleshooting
Requirements
- Expert-level knowledge of WordPress, its inner workings, and common advanced issues.
- Advanced foundation in investigating WordPress performance issues and bottlenecks.
- Experience leveraging monitoring and diagnostic tools such as Grafana.
- Solid understanding of WordPress security, indicators of compromise, and threat escalation.
- Strong understanding of core web technologies: HTTP request methods, status codes, cookies, headers, CSP, HSTS, and CORS.
- Ability to leverage browser developer tools effectively.
- Proficiency in HTML, JavaScript, CSS, and Git.
- Proven ability to troubleshoot and solve technical issues directly within PHP code.
- Fluency with AI tools for log analysis and performance diagnostics.
- Excellent communication skills for technical and non-technical audiences.
- Self-driven work ethic with initiative and adaptability.
Responsibilities
- Respond to WordPress and platform-related inquiries via live chat and email-based tickets for existing and potential customers.
- Perform deep-dive investigations into issues for high-touch enterprise clients and agencies.
- Execute advanced troubleshooting for performance bottlenecks such as slow queries, caching issues, and excessive admin-ajax usage.
- Use monitoring tools like Grafana to investigate performance trends and propose optimizations.
- Investigate WordPress security issues, identify indicators of compromise, and pinpoint entry points.
- Collaborate with internal teams at Pressable and Automattic to solve complex technical problems.
- Share knowledge across the team and adapt to new technologies continuously.
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