Technical Support Consultant
New
S
SupportYourAppTechnical Support
Brazil, 6AM – 2PM or 8AM – 4PM (EST)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (at least C1 for both spoken and written)
- Experience
- At least 1 year of experience in technical customer support role
- Required Skills
- Problem SolvingTroubleshootingTechnical supportCustomer support
Requirements
- Excellent English communication skills (at least C1 for both spoken and written)
- At least 1 year of experience in technical customer support role
- Previous video support experience would be plus
- Tech-savvy mindset
- Strong troubleshooting and problem-solving skills
- Critical thinking and strong common sense with a practical and analytical approach
- Personal computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Responsibilities
- Provide technical support via email and chat in a professional and efficient manner
- Troubleshoot product issues and guide customers through solutions step-by-step
- Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration
- Ask the right questions to understand and diagnose the problem
- Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process
- Document customer interactions and troubleshooting steps clearly
- Escalate complex or unresolved technical issues when necessary
- Provide a positive, patient, and professional customer experience
- Manage multiple conversations efficiently while maintaining accuracy and quality
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