Business Analyst
New
O
Omega CRMPharmaceutical IT
SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English proficiency (C1 level minimum)
- Experience
- +3 years
- Required Skills
- SQLAgileBusiness AnalysisSalesforceMicrosoft ExcelTechnical support
Requirements
- 3+ years of proven experience in business analysis and technical support within IT environments.
- Proven experience in client-facing roles as a key point of contact.
- Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.
- Solid knowledge of process and procedure management.
- Practical experience working with Agile methodologies.
- Proven background and domain knowledge within the pharmaceutical sector.
- Advanced English proficiency (C1 level minimum), both written and spoken.
- Demonstrated ability to drive cross-functional teamwork and manage conflict.
- Ability to adapt to change with an innovative mindset.
- Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus.
- General knowledge or familiarity with ServiceNow is a plus.
Responsibilities
- Act as OPU Champion in Spain for Vault MLR issues.
- Serve as Veeva Vault Corporate Representative in Spain.
- Handle incident management and oversee management of Vault Spain users.
- Manage new Vault releases, requirements, and corporate-requested actions.
- Communicate Vault MLR bridge between Corporate and Spain users.
- Provide training to local Spain users on new releases.
- Manage Spain Vault MLR teams and coordinate with Compliance Medicine.
- Provide Veeva CRM support, including survey management.
- Manage technical incidents at the DataSteward level, local BIConnection tool, and participate in Business Solutions projects.
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