Remote Live Chat Agent
U
US Energy Windows & DoorsHome Improvement
Remote, United StatesFull-TimeEntry
Salary$28 per hour
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Job Details
- Required Skills
- Customer serviceData entryCRM
Requirements
- High school diploma or equivalent is preferred.
- Previous customer service, live chat support, call center, administrative, or sales-support experience is highly preferred.
- Excellent written communication and grammar skills.
- Strong typing speed and accuracy.
- Proficient in using CRM systems, email clients, various chat platforms, spreadsheets, and other web-based applications.
- Exceptional attention to detail and a commitment to accuracy.
- Proven ability to multitask effectively while managing multiple customer conversations simultaneously.
- Professional, patient, and customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable high-speed internet connection.
- Dedicated, quiet home workspace.
Responsibilities
- Respond promptly and professionally to customer inquiries through live chat and email, ensuring a positive first impression.
- Answer general questions about windows, doors, installation processes, consultation scheduling, and other company services with accuracy and clarity.
- Assist customers with scheduling consultations and appointments, coordinating with the sales and installation teams as needed.
- Document all customer conversations and interactions accurately within the CRM system and update customer records meticulously.
- Follow up on customer inquiries that require additional assistance or further investigation to ensure complete resolution.
- Handle customer concerns and complaints calmly and professionally, seeking to de-escalate situations and find satisfactory solutions.
- Coordinate effectively with sales, installation, and administrative teams to ensure seamless customer experiences and efficient workflow.
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