Senior Project Manager, Implementation
New
J
JobgetherDigital Banking
Based in the United StatesFull-TimeSenior
Salary106,000 - 118,400 USD per year
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Job Details
- Experience
- 3–6 years of experience
- Required Skills
- Project ManagementAgileJiraStakeholder managementConfluenceSaaS
Requirements
- 3–6 years of experience leading implementation projects, customer onboarding, or client-facing operational engagements.
- Bachelor’s degree in Business, Project Management, Information Systems, Communications, or a related field.
- Advanced experience managing complex implementations and customer-facing delivery activities.
- Strong project scheduling, stakeholder management, and cross-functional coordination capabilities.
- Ability to independently manage multiple concurrent projects with competing priorities.
- Excellent written and verbal communication skills.
- Experience identifying and managing project risks, escalations, and dependencies.
- Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, or Slack.
- Strong analytical, organizational, and problem-solving skills.
- Familiarity with Agile, Waterfall, or hybrid project management methodologies.
- Experience with fintech, SaaS, or digital banking implementations is preferred.
- Working knowledge of SQL or technical integration coordination is a plus.
Responsibilities
- Lead complex implementation projects by creating and maintaining comprehensive schedules and coordinating cross-functional activities.
- Serve as the primary implementation lead for assigned customers, managing communications, expectations, milestones, and relationships.
- Coordinate Product Development, Customer Success, Technical Consulting, Engineering, and vendor teams.
- Identify project risks, dependencies, and operational challenges, and develop effective mitigation strategies.
- Manage multiple concurrent implementation projects across varying products and complexity levels.
- Facilitate customer-facing meetings, document decisions, and ensure accountability for follow-through.
- Manage Jira tickets, project backlogs, and customer-reported issues.
- Prepare and maintain project documentation, including implementation plans, status reports, and risk assessments.
- Ensure implementation objectives align with customer business goals through a customer-centric delivery approach.
- Mentor less experienced project managers and contribute to process improvements.
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