Lead ServiceNow Business Analyst
New
E
EPAMERP, IT Services
Opportunity to work remotely within PolandFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English (B2 level or higher)
- Experience
- 7+ years of Business Analysis experience, including a minimum of 3 years of ServiceNow BA experience
- Required Skills
- Business AnalysisStakeholder managementServiceNow
Requirements
- 7+ years of Business Analysis experience
- Minimum of 3 years of ServiceNow BA experience
- Expertise in ITSM and CSM
- Experience leading and mentoring BA teams
- Background in supporting governance, operating model, service ownership and capability development
- Experience with enterprise platforms through implementation, transition, stabilization and continuous improvement
- Experience with greenfield ServiceNow implementations
- Experience working with external implementation partners
- Familiarity with enterprise-scale ServiceNow environments
- English proficiency at B2 level or higher
Responsibilities
- Lead business analysis activities across multiple ServiceNow domains
- Define and establish BA standards, methodologies and best practices
- Facilitate workshops with business and technology stakeholders
- Lead requirements gathering, management, prioritization and documentation
- Provide leadership across ITSM, CSM, IRM/GRC, TPRM, Privacy and service management capabilities
- Support operating model design, governance processes and service ownership frameworks
- Drive operational readiness and business adoption
- Act as primary liaison between business teams, platform teams and implementation partners
- Support the Platform Owner with backlog governance, roadmap planning, benefits realization and adoption
- Mentor Business Analysts and support capability development
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