Lead Business Analyst (Service Cloud, Sales Cloud)
New
E
EPAMCRM, Enterprise Software
Opportunity to work remotely within PolandFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English (B2)
- Experience
- 5+ years
- Required Skills
- AgileBusiness AnalysisJiraConfluenceAzure DevOps
Requirements
- 5+ years of experience as a Business Analyst on Salesforce or other enterprise CRM implementations.
- Skills in writing user stories and acceptance criteria using Given/When/Then behavior-driven format.
- Knowledge of at least one Salesforce cloud such as Sales, Service or Marketing Cloud.
- Experience in Agile delivery with 2-week sprints, including Definition of Ready and Definition of Done gate discipline.
- Competency in process mapping and current-state / future-state modeling.
- Familiarity with Azure DevOps, Jira and Confluence for backlog management and documentation.
- Strong stakeholder-facing communication skills with the ability to run and document workshops.
- Excellent written and spoken English (B2 level).
Responsibilities
- Gather, document and validate business requirements from stakeholders across Marketing, Sales and Customer Support domains.
- Map current-state and future-state processes across the Lead-to-Order lifecycle.
- Prepare user stories and acceptance criteria in Given/When/Then format.
- Assist with workshop preparation, facilitation and note-taking during regional scope reviews.
- Coach other Business Analysts to translate requirements into implementable user stories.
- Facilitate solution validation activities, including sprint demos, UAT preparation and defect triage.
- Maintain requirements documentation using client-provided tooling.
- Collaborate with Global Process Owners and SMEs to capture regional variations.
- Contribute to GDPR-related design decisions.
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