Product Manager, Post-Order UX & AI Automation
New
G
GametimeEvent Ticketing
United StatesFull-TimeSenior
Salary169,000 - 250,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SQLArtificial IntelligenceProduct ManagementLLMData analytics
Requirements
- Proven track record of shipping product changes that moved measurable business outcomes.
- Strong cross-functional partnership skills across Engineering, Data, and Operations teams.
- Ability to operate from hands-on execution to long-term strategy.
- Experience owning post-purchase experiences in a marketplace environment or contact center technology.
- Experience shipping AI or LLM-powered product features.
- Familiarity with support metrics such as contact rate, handle time, CSAT, and cost to serve.
- Data-driven approach with comfort using SQL and analytics to diagnose user journeys.
Responsibilities
- Design and streamline post-purchase messaging to set clear fan expectations.
- Improve ticket delivery reliability to reduce complaints.
- Build fan-facing AI tools such as conversational support and automated resolution flows.
- Develop AI-powered internal tools for Fan Operations including agent-assist and automated triage.
- Drive improvements in fan satisfaction metrics and reduce contact rates.
- Optimize cost-to-serve while scaling the platform.
View Full Description & ApplyYou'll be redirected to the employer's site
