IT Helpdesk Agent
New
R
Remote RecruitmentIT Support
South Africa, 09:00–17:00 UK time (11:00–19:00 SAST)Full-TimeEntry
Salary29,000 - 32,000 ZAR per month
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Job Details
- Required Skills
- Zendesk
Requirements
- Experience in a first-line IT support or helpdesk role
- Experience with Active Directory and user account management
- Comfort troubleshooting common hardware and software issues
- Reliable home internet
- Quiet workspace suitable for working UK hours
- Clear communication skills for non-technical users
- Familiarity with remote support tools
- Experience with ticketing systems such as Zendesk or Freshdesk
- Relevant IT certification
Responsibilities
- Provide first-line support for hardware, software and account issues
- Log, track and resolve tickets in the helpdesk system
- Reset passwords and manage user access via Active Directory
- Escalate complex issues to second-line support
- Document fixes and update the internal knowledge base
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