Product Solutions Specialist
J
JobgetherAviation B2B SaaS
GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1 level or above)
- Experience
- 5+ years
- Required Skills
- AgileBusiness AnalysisProduct ManagementRESTful APIsCustomer Success
Requirements
- 5+ years of experience in Product Specialist, Business Analyst, Solutions, Implementation, or similar roles within a B2B SaaS environment.
- Strong understanding of SaaS products, customer implementation methodologies, and software delivery processes.
- Solid technical understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts.
- Proven experience gathering, analyzing, documenting, and translating business requirements into structured technical or functional specifications.
- Strong customer-facing and presentation skills with the ability to communicate with technical and non-technical stakeholders.
- Excellent stakeholder-management and relationship-building capabilities.
- Highly organized and detail-oriented with the ability to manage multiple workstreams.
- Excellent written and verbal English skills at C1 level or above.
- Willingness and ability to travel approximately 10–15% for workshops and training, plus two annual one-week team events.
Responsibilities
- Act as the primary product contact for customers throughout onboarding, implementation, customization, rollout, and adoption.
- Guide customers toward recommended workflows, processes, and best practices.
- Lead discovery workshops to understand customer processes, operational challenges, business objectives, and technical environments.
- Gather, challenge, refine, and validate business and technical requirements.
- Define solution approaches, user stories, functional specifications, and acceptance criteria.
- Own the functional delivery of customization projects from discovery through deployment.
- Support solution validation, user acceptance testing, rollout activities, training, and customer sign-off.
- Partner with Product Managers regarding product strategy, roadmap priorities, or platform architecture.
- Monitor adoption and outcomes to ensure solutions achieve measurable business value.
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