Senior Manager of Coaching Operations & Academy
New
I
InStride HealthBehavioral Health
Remote, USFull-TimeManager
Salary85,500 - 95,000 USD per year
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Job Details
- Experience
- 3–5+ years of progressive people management and operational leadership experience
- Required Skills
- Data AnalysisPeople ManagementOperations ManagementChange ManagementHIPAA
Requirements
- 3–5+ years of progressive people management and operational leadership experience.
- Experience within a digital health, behavioral coaching, or care delivery environment.
- Proven ability to design scalable workflows and process improvements.
- Experience creating training materials, onboarding programs, and learning pathways.
- Analytical skills using operational dashboards and performance metrics.
- Foundational knowledge of evidence-based behavior change models.
- Experience working within youth and family support environments.
- Strong understanding of coaching performance metrics and operational excellence.
- Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field (Master's preferred).
- Commitment to HIPAA compliance and managing confidential information.
Responsibilities
- Partner with leadership to design structured, streamlined workflows that reduce administrative friction.
- Support development and maintenance of coaching resources and platform usage tools.
- Supervise and develop an operational lead.
- Oversee the department-wide Coach Training Academy and onboarding pipeline.
- Develop learning pathways and leadership development frameworks for coaches.
- Create and maintain data dashboards to track team performance and workflow metrics.
- Collaborate with Product and Technology to implement AI and automation tools for documentation and auditing.
- Manage change leadership initiatives related to product and technical updates.
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