Key Account Performance Manager – National
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Townsquare MediaDigital Advertising
This is a remote positionFull-TimeMiddle
SalaryWork @ Home Base Pay Range: $80,000 — $85,000 USD; Total Compensation Range: $100,000 — $115,000 USD
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Data AnalysisClient relationship management
Requirements
- 4+ years of experience supporting digital media, key accounts, or national/strategic advertisers.
- Familiarity with paid search, paid social, programmatic, or multi-channel campaigns.
- Strong understanding of digital strategies and KPIs across industry-specific customer journeys and sales cycles.
- Proven ability to interpret performance data and translate findings into actionable, client-facing insights.
- Strong relationship-building, presentation, and communication skills.
- Highly organized with the ability to manage a portfolio of high-value accounts across multiple verticals simultaneously.
- Proactive, consultative mindset with a focus on client growth.
- Experience working directly with sophisticated advertisers and key client stakeholders is preferred.
- Experience supporting Home Services, Legal, or QSR verticals is strongly preferred.
Responsibilities
- Serve as the primary post-sale client-facing contact, building strong relationships to drive retention, satisfaction, and growth.
- Develop a strong understanding of each client’s business model, vertical, competitive landscape, and customer journey to inform digital strategy.
- Lead the strategic direction of client campaigns with a focus on business outcomes, performance, and revenue growth.
- Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, and performance expectations.
- Identify upsell and cross-sell opportunities to drive incremental client investment.
- Conduct regular performance reviews, providing actionable insights and recommendations tied to KPIs.
- Coordinate with internal teams, including Campaign Managers and Search Strategists, to ensure proper campaign setup, launch, and optimization.
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