IT Service Desk Agent
S
speakitIT Support
Remote working opportunity from anywhere in GreeceFull-Time
SalaryCompetitive compensation package
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Job Details
- Languages
- Dutch, French, English
- Required Skills
- Citrix
Requirements
- Fluency in both Dutch and French.
- Good command of English.
- Previous experience in IT Support, Service Desk, Helpdesk or a similar technical support position.
- Experience supporting Windows and Microsoft 365 environments.
- Familiarity with ITSM/ticketing systems.
- Strong logical and analytical troubleshooting skills.
- Ability to investigate issues and identify possible causes.
- Strong communication and interpersonal skills.
- Exposure to Active Directory, Microsoft 365 administration, Exchange, Microsoft Entra ID or Intune is an advantage.
Responsibilities
- Provide first-line technical support to end users.
- Receive, register, prioritize and manage IT support tickets.
- Troubleshoot issues related to Windows 10/11, Outlook, Microsoft Teams, Microsoft Office, OneDrive, SharePoint and Citrix.
- Gather information and ask relevant questions to understand symptoms and identify possible root causes.
- Assess the impact and urgency of incidents and service requests.
- Resolve technical issues independently within your scope of responsibility.
- Escalate unresolved or more complex issues to the appropriate support teams.
- Follow tickets through to resolution and keep users informed of their progress.
- Accurately document incidents, troubleshooting steps and resolutions.
- Deliver clear, professional and customer-focused support.
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