SAP Support Specialist
L
LIXILIT Support Services
IMEA (India, Middle East, Africa)Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SAPDocumentationChange Management
Requirements
- Proven experience in providing 1st and 2nd level SAP support.
- Proficiency in incident management and ticketing systems.
- Knowledge of system upgrade processes, patches, and enhancements.
- Ability to coordinate testing and change management activities.
- Experience in conducting user training sessions.
- Strong documentation skills for user manuals and knowledge base articles.
- Effective collaboration skills to work with cross-functional teams.
- Understanding of SAP functionalities and best practices.
Responsibilities
- Assist end-users in troubleshooting and resolving issues related to SAP.
- Track and manage incidents using a ticketing system, following established processes and service level agreements.
- Assist in the planning and execution of system upgrades, patches, and enhancements.
- Coordinate testing activities and participate in change management processes.
- Conduct training sessions and create user documentation to educate end-users on SAP functionalities.
- Maintain knowledge base articles to enable user self-service.
- Collaborate with developers, functional consultants, and business users to address complex issues and contribute to system enhancements.
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