Implementation Consultant
New
S
SamsaraIoT, SaaS
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary88,979.55 - 134,590.91 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementIoTRESTful APIsCustomer SuccessSaaSAccount Management
Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Strong priority management and high emotional intelligence.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
- Bachelor’s degree from a 4-year institution.
- Ability to comprehend RESTful APIs (at minimum).
- Diplomacy, tact, and poise under pressure when working through customer issues.
Responsibilities
- Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment.
- Create launch plans and a roadmap to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
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