Data Verification Specialist
V
VeriforceRisk Management
United StatesFull-TimeEntry
Salary17 - 18 USD per year
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Job Details
- Languages
- English
- Experience
- 2-5 years of customer service experience, a plus
- Required Skills
- Data AnalysisCustomer serviceTroubleshootingData entry
Requirements
- High school diploma or GED.
- 2-5 years of customer service experience (preferred).
- Fluent in written and spoken English.
- Highly detail-oriented with high accuracy in data entry and analysis.
- Ability to understand and follow complex policies and procedures.
- Proficient at problem-solving with strong analytical and organizational skills.
- Comfortable with conflict resolution.
- High-level of confidence with computers.
- Proficient in Microsoft Outlook and Microsoft Word.
- Experience in data entry and document analysis (an asset).
- Health and Safety experience (an asset).
Responsibilities
- Verify that customer-input data matches information from documents uploaded into Veriforce systems.
- Record timely, accurate, and clear notes for support queries and subscriber activities.
- Provide high-quality customer support via incoming emails and phone calls.
- Resolve product or service problems by determining root causes and explaining solutions to customers.
- Perform general troubleshooting and communicate errors within Veriforce platforms.
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