Regional Service Manager
New
A
Autocar, LLCHeavy-Duty Trucking
United StatesFull-TimeManager
SalaryCompetitive compensation that recognizes your skills, experience, and impact
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Job Details
- Experience
- Three to five years
- Required Skills
- MS OfficeTroubleshooting
Requirements
- Bachelor's degree (B.A.) from a four-year college or university, or 3-5 years of related experience/training.
- Valid Class B Commercial Driver License (or ability to obtain).
- Automotive Service Excellence (ASE) Certification (or ability to obtain).
- Previous experience in the Heavy-Duty Truck industry.
- Ability to perform calculations involving algebra and geometry.
- Proficiency in MS Office.
- Ability to lift and carry up to 25 pounds.
- Cummins Certification (preferred).
- Allison Certification (preferred).
- Experience with AXIS / Team Center Engineering (preferred).
Responsibilities
- Manage overall service delivery performance and customer satisfaction for the assigned region.
- Develop corrective action plans with dealerships and customers to address service gaps.
- Track, report, and follow up on technical product issues by collaborating with the Autocar Solutions Team.
- Advise dealerships on service department improvements, including tooling and technician training.
- Build and maintain strong relationships with customer organizations, Regional Business Managers, and National Account Sales.
- Coordinate with engineering and technical departments to ensure service quality specifications are met.
- Manage cost-effective, self-directed travel schedules.
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