Customer Service Representative
S
SharecareDigital Healthcare
RemoteFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceHIPAAData entry
Requirements
- High School Diploma.
- Must have medical records experience and knowledge of key elements of a valid ROI request.
- Computer keyboard proficiency and internet navigation skills.
- General working knowledge of Microsoft Word & Outlook.
- Ability to multi-task.
- Ability to work effectively with others in a team environment.
- Ability to thrive in a fast-growing always changing environment.
- Prior experience in a customer service related field (preferred).
- Understanding of HIPAA regulations (preferred).
- Bilingual in Spanish and English (preferred).
Responsibilities
- Identify, evaluate and prioritize caller needs, questions and concerns.
- Formulate plans of resolution and respond appropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination and recommended resolutions in accordance with standard protocol.
- Proactively educate caller on program benefits.
- Meet or exceed established call center metrics, attendance standards and quality levels.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and appropriately adjust communication style.
- Provide accurate information about Sharecare programs and services.
- Escalate issues internally and follow up on escalated issues.
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